AKB 1820 Clarification

October 27, 2009

I just finished doing a “clean” uninstall (per akb 1820) of NS 7 to fix an issue in AKB 26197. After attempting a reinstall via SIM7 I was getting an error when trying to install the Symantec Management Platform by itself or as part of the client management suite. Altiris knowledge base article 1820 covers the process one must complete to do a manual uninstall of Notification Server. In short the article states:

  1. Backup your existing Altiris or AeXNS (this is optional, but recommended).
  2. Backup custom files: This includes Patches, Software Delivery packages, and any other customized files within your Notification Server installation. This does not include core program files.
  3. Stop any Altiris Service using the Services Manager
  4. Uninstall All Solutions, Notification Server, and the Altiris Agent from Add or Remove Programs.  Do *not* remove the Wise Toolkit if it is installed. This may cause IIS from running correctly.
  5. Go into Regedit and delete the following keys if they still exist:
    • HKLM > Software > Altiris and remove the keys: Altiris Agent, Communications, Scheduler, StartSoftwarePortal, StartCMS, Software Management, Patch Management, APackageStub.
    • HKLM > Software > Altiris > Express and remove all keys except Boot Disk Creator, console, Winpk.log (these will exist if Deployment Server is installed).
    • Delete the HKCR\Installer\Products\4E5A8049C67… key and any other keys that relate to Altiris including AppWeaver, Alert Manager, etc. (This will require you to explore the keys to find Altiris references, whether by Solution name or Altiris).
    • DeleteHKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Userdata\S-1-5-18\Products\ any of the IDs that correspond to Altiris.
    • Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ any of the IDs that correspond to Altiris.
    • Delete HKLM\SYSTEM\CurrentControlSet\Services any of the Altiris services.
  6. Delete the follow locations on the drive where Notification Server was installed:
    • Install path\Program Files\Altiris\Notification Server
    • From Windows: delete any Aex files in Winnt\System32
    • From Windows: delete any MSI files in WINNT\Installer related to Altiris (Look at the MSI properties).
    • Install path\Program Files\Altiris\Setup Files
  7. Reinstall Notification Server. (Use the version from www.solutionsam.com/solutions/6_0/ to make sure you have the most current version.)

Number 6 is in need of a little clarification. Where it says to delete any items related to altiris from HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Userdata\S-1-5-18\Products\. The only way to know if these keys relate to altiris is to expand the key and click on the installerproperties subkey and then reference the values in the right pane to see if they say anything about Altiris, if they do then delete the entire key related to that installer.

Note: This is for Altiris NS 6 but I applied it NS 7 without incident, ymmv.

Update!: This did not fix the SIM7 installer issue I experienced. There was an event log error reporting that NS 5.5 must be uninstalled before NS 6.0 can be installed. This was puzzling since we’re trying to install NS 7. The fix is to delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\BD07D9FBBCB1C4A4394A9F46F2FACC2D This should take care of the problem, I was able to relaunch SIM7 and install the SMP without issue.

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